295bet's Privacy Policy — Your information is safe with us

295bet is one of Bangladesh's most trusted online gaming and betting platforms. We believe your personal data belongs to you. Protecting it is our first and foremost responsibility. This privacy policy clearly sets out what information 295bet collects, why it is collected, how it is used, and whether any of it is shared with third parties.

By using any 295bet service, you are considered to have accepted the terms of this privacy policy. If you disagree with any of these terms, please refrain from using our platform and contact our support team directly.

295bet may collect the following types of information to improve your experience and meet legal obligations:

• Identity Information: Name, date of birth, and national ID number (where applicable).
• Contact Information: Email address, mobile number, residential address.
• Financial Information: Mobile Banking/Nagad/Rocket number and transaction history.
• Technical Information: IP address, browser type, device ID, cookie data.
• Usage Data: Games played, time spent on the platform, betting patterns.
• KYC Documents: Photos or documents submitted for identity verification.

295bet collects your information in the following ways:

295bet uses the information it collects for the following purposes:

• For creating, managing, and verifying your account.
• To process deposits, withdrawals, and other financial transactions.
• To send relevant promotions, bonus offers, and VIP benefits.
• To prevent fraud, money laundering, and unauthorized access.
• To monitor user behavior and ensure responsible gaming practices.
• To fulfill legal obligations and meet regulatory requirements.
• To improve platform service quality and overall user experience.

295bet never sells your data to third parties or shares it with other companies for marketing purposes without your consent.

295bet may share information with third parties under specific circumstances and strict conditions. These parties include:

• Payment Processors: Mobile Banking, Nagad, Rocket, and other approved mobile banking services.
• Game Providers: Licensed game studios integrated into our platform.
• Law Enforcement Agencies: When required by court order or legal necessity.
• Security Partners: To detect fraud and ensure cybersecurity.

295bet uses industry-leading technology to keep your data secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Advanced firewall protection against unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Data Masking: Sensitive data is masked when displayed within internal systems.
• Access Control: Only authorized personnel are permitted to access specific data.

Please note that no technology on the internet is 100% secure. We take every precaution possible, but in the event of a data breach, we will notify you promptly and take all necessary steps to address it.

295bet uses cookies to enhance the user experience and ensure the platform runs smoothly. The types of cookies used on our platform:

• Essential Cookies: Essential for login sessions, security verification, and core platform functions.
• Functional Cookies: To remember language preferences, theme settings, and previous configurations.
• Analytics Cookies: To understand which sections of the platform are used most.
• Marketing Cookies: To show relevant offers and promotions (can be turned off).

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

How long 295bet retains your data depends on the type of information and the purpose it was collected for. The general policy is:

• Account information for active accounts is retained until the account is closed.
• Financial transaction records are retained for 5 to 7 years in accordance with legal requirements.
• KYC documents are retained for a minimum of 5 years after account closure.
• Support chat logs are typically retained for up to 2 years.
• Once the retention period expires, data is securely and permanently deleted.

Under 295bet's privacy policy, you have the following rights:

• Right to Know: You have the right to request details on what data we have collected about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Marketing Opt-Out: You may request to stop receiving promotional messages.

To exercise any of these rights, contact us via our 24/7 live chat support or by email. We typically respond within 30 business days.

295bet strictly does not provide services to anyone under the age of 18. Collecting data from minors is strictly prohibited. We have robust age verification measures in place during the registration process.

If a minor is found to have created an account using false information, that account will be immediately closed and all collected data will be deleted.

295bet may update this privacy policy from time to time. If any significant changes are made, we will notify you in advance by email or through the platform. If you disagree with the updated policy, you are welcome to contact our support team.

The date of the most recent update will always be shown at the top of this page. We recommend reviewing this page regularly.